Refund policy

Last updated 27 September 2026

PocketUni's free plan (timetable, attendance, notes, deadlines) costs nothing and always will. This page only covers Premium, our optional paid add-on.

No refunds for time already used

Premium is billed upfront for a period (currently 30 days) via a recurring autopay mandate through Razorpay. Because you get access to the full period immediately, we don't offer refunds for a period you've already started paying for — the same way most subscription apps work. Cancelling stops future renewals; your current period keeps working until it ends, then quietly lapses back to the free plan.

The free month

If you claimed the launch free month, you are not charged until it ends. Cancel from the Premium page any time before then and you will never be charged. Any small authorisation charge Razorpay places to verify your payment method is refunded automatically. We'll email you a reminder before your first charge.

When we will make it right

If you were charged by mistake — a duplicate charge, a charge after you'd already cancelled, or a charge for the free month — email us and we'll investigate and refund it in full. Tell us the approximate date and amount to help us find it fast.

How to ask

Email hello@pocketprojects.org from the address on your account, describe what happened, and we'll reply within a few days. Refunds, when approved, go back to the original payment method via Razorpay and can take several business days to appear depending on your bank.